Disputes Resolution

Dispute Resolution Process
Total Claims Solutions recognises the importance of complaints management as part of quality customer service and strives to do things the correct way and keep our customers happy, regardless of whether the dispute involves our staff, an affiliate or any other party involved in the rehabilitation process.
 
We believe we are accountable for our actions and decisions. Our customers and providers have the right to complain about us and seek a remedy for decisions that affect them.
 
Our Commitment
Total Claims Solutions has a Internal Dispute Resolution process, which is committed to resolving customer complaints quickly and fairly. We train our staff to resolve issues as they arise and support the right of our customers and providers to have their complaints heard and actioned appropriately.